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Returns & Service
All returns (open purchase, service/warranty, exchange) must be approved by customer service before returning the product(s).
All fraudulent claims are reported to the police.
Open purchase:
For new items (undamaged product and packaging) we offer open purchase för 14 days from day of receipt. The following conditions apply:
- The customer will pay for the return freight of the product(s).
- Receipt (invoice) must be included in the return package.
- The product(s) and packaging must be in as new condition.
If the product(s) are returned too late, the package will be returned to the customer and the customer will be debited for the return freight.
Exchange:
We accept exchanges of new products within 30 days of receipt.
The following conditions apply:
- The customer will pay for the return freight of the product(s).
- Receipt (invoice) must be included in the return package.
- The product(s) and packaging must be in as new condition.
If the product(s) are returned too late, the package will be returned to the customer and the customer will be debited for the return freight.
Warranty:
Warranty matters are dealt with according either to the policies of the manufacturer/distributor or in accordance with Swedish consumer purchase regulations.
In order for a warranty ticket to be approved, proof of purchase must be included with the return.
All returns (open purchase, service/warranty, exchange) must be approved by customer service before returning the product(s).
All fraudulent claims are reported to the police.
Open purchase:
For new items (undamaged product and packaging) we offer open purchase för 14 days from day of receipt. The following conditions apply:
- The customer will pay for the return freight of the product(s).
- Receipt (invoice) must be included in the return package.
- The product(s) and packaging must be in as new condition.
If the product(s) are returned too late, the package will be returned to the customer and the customer will be debited for the return freight.
Exchange:
We accept exchanges of new products within 30 days of receipt.
The following conditions apply:
- The customer will pay for the return freight of the product(s).
- Receipt (invoice) must be included in the return package.
- The product(s) and packaging must be in as new condition.
If the product(s) are returned too late, the package will be returned to the customer and the customer will be debited for the return freight.
Warranty:
Warranty matters are dealt with according either to the policies of the manufacturer/distributor or in accordance with Swedish consumer purchase regulations.
In order for a warranty ticket to be approved, proof of purchase must be included with the return.
Defective Products
If a product is found to be defective or does not meet the expected standard of quality, you as a consumer have the right to submit a complaint in accordance with applicable consumer protection legislation. A complaint may be submitted within three (3) years from the date of delivery and must be made within a reasonable period of time after the defect was discovered. Complaints submitted within two (2) months from the time of discovery are always considered to have been made within a reasonable period.
Assessment and Handling of Defects
When a complaint is submitted, we will make an individual assessment based on the product’s intended use, construction, material, and expected lifespan. Normal wear and tear, improper use, inadequate maintenance, or damage caused by external factors are not covered by the right to complain.
If the defect is covered by the complaint rights, we are, by law, entitled to first offer a remedy (such as repair) or replacement, provided this can be done without significant inconvenience to you as the customer. For clothing, this generally means that repair is considered an appropriate and proportionate measure when it can restore the product’s function and usability.
Repairs
For defects that are considered repairable, such as damaged seams or similar issues, we offer repair at no cost. This may either be arranged by sending the product to us for service, or, upon agreement, we may cover the cost of repair through a professional tailor or repair service. A valid receipt or proof of cost must be provided in these cases.
If the Defect Cannot Be Resolved
If repair is not possible, is deemed unreasonable, or if the same defect reoccurs, other remedies may be offered, such as a price reduction or cancellation of the purchase with a refund upon return of the product.
Important Information
– We do not provide financial compensation beyond the original purchase value of the product.
– The product must not be used further after a defect has been discovered if such use may worsen the damage or affect assessment.
– Always contact our customer support before returning a product or arranging a repair.
If you’d like, I can also provide:
a short version for product pages,
a legal-style version tailored to Swedish or EU law wording,
a friendly customer-service version,
or a version adapted for tactical/military/outdoor gear branding.
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